Let’s go over how to use your card reader.
- Start by removing the reader from the packaging and extending the audio plug – like this. Next, select the best stabilizer to fit the size of your Smartphone or tablet.
- Attach the stabilizer to the card reader by sliding it through the grooves on the opposite side of the audio plug then, turning it slightly to secure it -like this.
- Next, place the stabilizer on your mobile device and insert the audio plug into the jack. You should hear a small click once the plug has been pushed in all the way.
Here’s a tip for those of you using the Apple IOS Version 7 or higher: when you launch the app for the first time, it will prompt you to enable access to your microphone port. This is necessary to swipe cards properly. Once you have the reader in place, you’ll need to make your way to the Card Entry screen and ensure your device headset volume is turned all the way up. To get there, tap Sale and enter an amount. Then you’ll be prompted to swipe the card. This is a Card Entry screen. You just need to turn up the volume when you’re on one of these screens to make sure the device and the reader interacting properly.
Card Entry screen
You may be prompted to let the app access your device’s microphone – you’ll want to OK that as it’s necessary for the card reader to function properly. If you don’t allow the app to access the microphone, then the card’s data cannot be read and transferred to the app. To fix this, you’ll need to access your mobile device’s Settings area and change the microphone privacy settings. Now, once you’re on the Card Entry screen and the microphone access has been enabled, a green light should appear on the card reader, indicating that you’re ready to swipe. When swiping a credit card, a good swipe will register a steady green for up to two seconds and a bad swipe a steady red.
If the light flashes red, this means the card is missing some information and you should ask for another method of payment. Now keep in mind, the card reader indicator light is also used to indicate the battery status and when your battery needs to be charged, it will be steady red for up to two seconds. In this scenario, the enclosed USB cable can be used to charge the card reader. It’s probably a good idea to charge it as soon as you receive it. When recharging, it will be alternating between amber and green and it will be a steady green when fully charged and ready to swipe. It’s a good idea to fold the audio plug back into its slot in the card reader when you’re not using it and remember always charge the card reader when not in use. If you have any trouble swiping, here are a few tips that may help you:
- You can swipe toward any path, yet ensure the attractive tape follows over the pointer light and is in close contact with the little silver tab inside the card per user opening;
- If you get a Card Read Failure error, try swiping slowly and carefully so the reader gets a good chance to read the data on the strip; and
- Make sure the reader is plugged all the way into the device; you may need to remove your shielding case or purchase a headphone jack extension cable;
- Lastly, don’t forget your device’s settings. Double check your device’s Audio Volume setting. There should be up and down buttons on the side of your mobile device, and it needs to be all the way up.
Then, make sure access to your microphone is enabled by checking in the Settings area for your mobile device and there you have it your reader is set up and you’re ready to start swiping.